I'd recommend downloading the latest driver (21.1.2) from the below link. There are however known issues with AMD Adrenalin drivers, and these could certainly be causing this issue as it appears you are using a slightly older driver version. Uploading an image and although your Radeon 5500XT is not compatible with Hardware Acceleration, this should still be compatible with the Affinity app and does not require changing.Īn alternative card may be able to enable Hardware Acceleration, however that would not guarantee a resolution to your current issue, as this is happening with Hardware Acceleration disabled. My PC uses Radeon and AMD Ryzen Software products If you're familiar with AMD and Ryzen that would be fantastic! I'm stopping here because everything beyond that is very in depth tech info. there were some windows updates to do and I think I updated something on my graphics and AMD device and software. I'm trying to look things up, but everything I find is in depth tech info that is way too advanced for me. I noticed in the first image it says Secure Boot State is not supported. looks like a spec sheet of my PC?Īlso could use some help with this Secure Boot I tried to download it and I think I went to the wrong places. are you knowledable of this? affinity wont let me turn accelerated hardware on because i have windows 10 Home.Īren't windows updates free? like i can download the newer version of windows I need?Īnd can you help me out with going about to get the GPU drivers? Sorry like I said I'm not a smart computer person. I am not a computer smart person so I dont know if this will help or not. I"m downloading a feature update to windows 10, version 21H1 I'd love to hear if anyone has similar experiences and if they got them sorted. Screen froze and the program was not responding.ġ0:33PM Crashed while trying to copy and paste one layer from one document to another.What's going on Serif? This seems to get worse with every update.ġ0:36PM Crashed while trying to open a document.When should I start asking for my money back? I have been using Affinity for a few years now and it's just getting worse over time.įrom 10:45PM on every time I close or open a document Affinity freezes for a few minutes then it works normally.for a few minutes then it freezes or crashes again.Can someone from Serif contact me by phone or email? This is crazy.ġ1:33PM froze and crashed when I tried to delete a layer.I give up for now.I'm off to bed. Affinity is kind of letting me down right now.ġ0:27PM Crashed while exporting a photo. Is there anyone else who has crashing issues this bad?Īs of right now on January 20th at 10:04PM it is now crashing when I try to save a photo! what is going on here?!?!?! It keeps getting worse.ġ0:14PM It is crashing right now while I'm trying to close a document.I restarted Affinity several time in the past 20 minutes.this is horrible. At times Affinity is completely unusable. It's gotten worse with the updates that are coming out. I do not what to do and what is going on but this is ridiculous now. About every ten minutes or so something causes it to freeze, the screen turns grey and it says "not responding" it does this when opening photos, or when I close photos, it crashes. If I open more then about ten photos at a time Affinity freezes up and crashes and I have to restart Affinity or my PC.Problem is neither of these fix the issue.
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